Your privacy and data security are our top priorities
Last updated: March 31, 2026
Introduction
Pirai AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at piraiai.com and use our survey automation services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
Contact Information: Name, email address, company name, job title
1.4 How Your Documents Are Used — And What We Don't Do
When you upload a document to Pirai AI, it is used for one purpose only: to convert it into your target survey format. Your documents are never used to train, fine-tune, or improve any AI model.
Your document is processed, not stored for training. When you upload a Word, PDF, or Excel file, our AI reads and structures its content into a standardised Excel format, which is then used to generate your survey platform output. That is the full extent of how your document is used.
No AI model learns from your content. Pirai AI processes documents through the OpenAI API. Our OpenAI organisation has all data-sharing controls explicitly disabled, which means your questionnaire content, survey logic, and uploaded files are excluded from any model training or improvement programmes at the API level.
Your intellectual property stays yours. Your survey instruments, research design, and questionnaire logic belong entirely to you. We make no claim over them and use them only to deliver your conversion.
No respondent data, ever. We process only the documents you upload. We have no access to survey responses or participant data at any point.
1.5 Pirai AI Flow — Chrome Extension
Pirai AI Flow is a Chrome extension that works as a side panel assistant for Qualtrics dashboards. This section describes the additional data practices specific to the extension.
Data Collected by the Extension
Email address — collected for authentication via one-time passcode (OTP). No password is stored.
Qualtrics dashboard data — field definitions, widget configurations, filter settings, and page layouts are read from your Qualtrics dashboard and sent to our backend for AI processing.
Chat messages — natural language prompts you type are sent to our backend to generate widget and filter specifications.
Authentication tokens — stored locally in your browser's chrome.storage.local to maintain your session. Tokens are cleared on logout.
Data the Extension Does NOT Collect
Qualtrics credentials — we never access, store, or transmit your Qualtrics username or password.
Survey response data — the extension reads dashboard metadata (field names, widget types) but does not access individual survey responses or respondent data.
Browsing history — the extension only operates on *.qualtrics.com pages. It does not track, read, or store your activity on any other websites.
XSRF Token Usage
The extension reads a security token (XSRF-TOKEN) from your Qualtrics session cookies. This token is used exclusively to authenticate API requests back to Qualtrics on your behalf (e.g., creating widgets and filters). The token is never sent to Pirai AI servers or any third party.
Permissions
activeTab — to detect when you are on a Qualtrics dashboard page.
scripting — to read the XSRF token from Qualtrics cookies and inject a field reference panel into the dashboard page.
storage — to persist authentication tokens locally between sessions.
sidePanel — the extension's user interface renders as a Chrome side panel.
Host access to *.qualtrics.com — to read dashboard data and create widgets/filters via the Qualtrics API.
Host access to flowapi.piraiai.com — to communicate with the Pirai AI backend for authentication and AI processing.
Data Retention
Chat session history is stored on our backend for your convenience and is associated with your authenticated account. You may start a new session at any time. Authentication tokens stored locally are cleared when you log out of the extension.
2. How We Use Your Information
2.1 Service Provision
Provide and maintain our survey automation platform
Process and convert survey documents
Generate Qualtrics-compatible formats
Deliver customer support and technical assistance
2.2 Service Improvement
Analyze usage patterns to improve our platform
Develop new features and capabilities
Optimize AI algorithms and automation processes
Conduct research and development
We Do Not Sell Personal Information
We do not sell, trade, or rent your personal information to third parties.
3. Data Security
We implement appropriate technical and organizational measures to protect your information:
Encryption: Data encryption in transit and at rest
Access Controls: Role-based access and authentication
Monitoring: Continuous security monitoring and threat detection
Regular Audits: Security assessments and vulnerability testing
4. Your Privacy Rights
You have the right to:
Access: Request copies of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information
Portability: Receive your data in a portable format
Restriction: Limit how we process your information
5. Cookies and Tracking Technologies
We use various types of cookies and similar technologies:
Essential Cookies: Required for basic website functionality
Analytics Cookies: Help us understand website usage and performance
Preference Cookies: Remember your settings and preferences
6. International Data Transfers
If you are located outside the United States, please note that we may transfer your information to and process it in the United States and other countries. We ensure appropriate safeguards are in place for international transfers.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
Posting the updated policy on our website
Sending email notifications to registered users
Providing prominent notice on our platform
8. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: