Introduction
Pirai AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at piraiai.com and use our survey automation services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Contact Information: Name, email address, company name, job title
- Account Information: Username, password, profile preferences
- Business Information: Survey data, project details, team information
- Communication Data: Messages, support requests, feedback
1.2 Usage Information
We automatically collect certain information when you use our services:
- Technical Data: IP address, browser type, operating system, device information
- Usage Analytics: Page views, session duration, feature usage, click patterns
- Performance Data: Response times, error logs, system performance metrics
1.3 Survey and Document Data
When using our services, we may process:
- Survey Content: Questions, response options, survey logic
- Document Files: Word documents, survey specifications, exported files
- Generated Content: AI-processed survey formats, automated outputs
When you upload a document to Pirai AI, it is used for one purpose only: to convert it into your target survey format. Your documents are never used to train, fine-tune, or improve any AI model.
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Your document is processed, not stored for training. When you upload a Word, PDF, or Excel file, our AI reads and structures its content into a standardised Excel format, which is then used to generate your survey platform output. That is the full extent of how your document is used.
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No AI model learns from your content. Pirai AI processes documents through the OpenAI API. Our OpenAI organisation has all data-sharing controls explicitly disabled, which means your questionnaire content, survey logic, and uploaded files are excluded from any model training or improvement programmes at the API level.
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Your intellectual property stays yours. Your survey instruments, research design, and questionnaire logic belong entirely to you. We make no claim over them and use them only to deliver your conversion.
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No respondent data, ever. We process only the documents you upload. We have no access to survey responses or participant data at any point.
2. How We Use Your Information
2.1 Service Provision
- Provide and maintain our survey automation platform
- Process and convert survey documents
- Generate Qualtrics-compatible formats
- Deliver customer support and technical assistance
2.2 Service Improvement
- Analyze usage patterns to improve our platform
- Develop new features and capabilities
- Optimize AI algorithms and automation processes
- Conduct research and development
We Do Not Sell Personal Information
We do not sell, trade, or rent your personal information to third parties.
3. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption: Data encryption in transit and at rest
- Access Controls: Role-based access and authentication
- Monitoring: Continuous security monitoring and threat detection
- Regular Audits: Security assessments and vulnerability testing
4. Your Privacy Rights
You have the right to:
- Access: Request copies of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Restriction: Limit how we process your information
5. Cookies and Tracking Technologies
We use various types of cookies and similar technologies:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand website usage and performance
- Preference Cookies: Remember your settings and preferences
6. International Data Transfers
If you are located outside the United States, please note that we may transfer your information to and process it in the United States and other countries. We ensure appropriate safeguards are in place for international transfers.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing prominent notice on our platform
8. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: